Customer Service

Providing customers the best service is what we dream of. Customers’ product experience, after-sale service and health and safety when using the products are what we mostly care about.

Products from us are different in design and engineering to bring customers exciting experience. All products from us were under strict quality control. Also, all products from us are safe to use, complying with strict environmental protection compliance, directives or standards, including CA prop 65, REACH, CPSIA, RoHS, Lead-free, Mercury-free and Cd-free.

If you have any questions or encounter any problems with our products or service, please inform us via email: support@mo-electronics.com. We will work with you in the best way we could do.



FAQ

Q: What is M&O Electronics, Inc.?
A: M&O Electronics, Inc. is an American technology company located in San Jose, California that designs, develops, and sells consumer electronics devices and accessories. The culture of the company is a dream of innovation of the Electronics of Mine and Ours with quality and responsibility in the heart.

Q: How M&O Electronics, Inc. control product quality?
A: The people of M&O Electronics, Inc. has quality and responsibility in the heart. All our products were manufactured under strict quality control and ISO9001 quality management system; All our products passed comprehensive quality inspections; All our products were handled by first class supply chain and logistics partners. Beyond that, we provide the best customer service to ensure that each product with customers is of the best quality.

Q: Why M&O Electronics, Inc. has all products certified to comply with strict environmental protection compliance, directives and standards?
A: We care about the health and safety of our customers. Also, we care about the health and safety of our planet.

Q: Where to find the answer for product technical questions?
A: We have detailed instructions of each product and you can find the instructions in the product package or in corporate website. If you still have question after reading those manuals, please send us the question via email: support@mo-electronics.com.

Q: If a product does not function well, what we do?
A: Please send us a detailed description about the issue via email: support@mo-electronics.com. We will contact you to investigate the issue as soon as possible. All products are under one year limited product warranty. In some cases, we might consider providing you a replacement.

Q: We like MOHP-00BT and MOHP-00CR, may you provide special product version with our company logos or slogans on the products?
A: Yes, we provide special product version. However, there is a minimum order quantity or payment requirement, and a lead time limitation. Please send us your request via email: orders@mo-electronics.com.

Q: We like MOHP-00BT and MOHP-00CR. May they be made of different material or color?
A: Yes, it is possible. However, there is a minimum order quantity or payment requirement, and a lead time limitation. Also, please keep in mind that it might require an individual product qualification process. Please send us your request via email: orders@mo-electronics.com.

Q: If we want to be a retailer or business partner of M&O Electronics, Inc., what we do?
A: We well welcome retailers or business partners. Please introduce us who you are, your location, your business plan and contact information via email: orders@mo-electronics.com. We will review the materials and contact you as soon as possible.



Return Policy

 It is the responsibility of customers to inspect their order for accuracy and any damage to the order immediately upon receiving their delivery for every order.

If your order was purchased on Amazon’s marketplace and fulfilled through/by Amazon, please contact Amazon for their return policy. The return/exchange will be handled by Amazon.

If your order was purchased through an authorized distributor, please contact the distributor. Their respective return/exchange policy will apply.



Limited Product Warranty

M&O Electronics, Inc. limited product warranty is a voluntary manufacturer’s warranty and extended only to the original end-user purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

This product warranty shall apply to, at our sole option, repair or replacement of any defective parts, using new or refurbished replacement parts, within a reasonable period of time and free of charge, for one year after the date of original retail purchase. Any accessories supplied with the product are not under the warranty.

This product warranty excludes faults due to wear and tear, and normal depletion of consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship, and defects and damage resulting from abuse, misuse, or unreasonable use or maintenance, unauthorized changes or repairs or modifications, ignorant of warnings and cautions described, failure to follow operating instructions, accident, excess moisture or temperature, insects, lighting, power surges, connection to improper power supply, or other causes that are not defects in this product’s materials and workmanship.

The users are responsible for the payment of this product’s shipping cost, insurance or transportation charges from the users to us, or any import fees, duties, and taxes.

OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.

The users are highly recommended to contact us first before any shipment via sending an email to support@mo-electronics.com to request the initiation of a product warranty procedure. The users are recommended to in detail describe the defects, malfunctions, or other issues the users encountered during the product usage in the email. Upon receipt of the email request, we will contact the users in a reasonable period of time to identify the problems and provide the users the best customer service.

If the users want to obtain the one-year limited warranty service, the users need to package this product into its original package case together with the proof of purchase or gift and all other accessories of this product. The users need to ship this package to our corporation address listed in this manual.

This product warranty shall be void if any case listed below occurs:
• the label bearing the serial number has been removed or defaced;
• the proof of purchase or gift is not provided;
• ship back the product without freight prepaid, or in an improper package;

This limited product warranty gives the users specific rights, and the users may also have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.




Canjam NYC 2018 Rocky Mountain Audio Fest